Frequently Asked Questions
Everything you need to know about our handcrafted home treasures.
Are your products truly handmade?
Yes, every item at Handicrafts Town is meticulously crafted by skilled artisans using traditional techniques. Because they are handmade, each piece possesses unique variations that add to its individual character.
How long does shipping take for home decor items?
Standard shipping typically takes 5-7 business days. For larger furniture pieces or custom orders, delivery may take between 10-15 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please note that custom-made or personalized handicrafts are non-returnable.
Do you ship internationally?
Yes, we ship our handcrafted goods worldwide. International shipping rates and delivery times vary by country and are calculated at checkout.
How should I care for my handcrafted wooden and metal items?
We recommend dusting with a soft, dry cloth. Avoid harsh chemicals or excessive moisture, as these can damage the natural finishes and artisanal patinas of the materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure encrypted checkout system.